Video chat with a doctor or nurse practitioner on your phone, at your convenience. No more waiting rooms, travelling or taking time off work.
Download the TELUS Health MyCare™ app today
47.5K Ratings on the App Store
Primary care visits have never been so easy
Choose the primary care provider you want to see
Browse doctors' and Nurse Practitioners' bios and select one you’ve seen before or by gender. Or simply book the next one available.
Book a time that works for you
Meet virtually, at your convenience – even on evenings or weekends. Costs are covered by your provincial health plan.1
Get your prescriptions delivered
Doctors and Nurse Practitioners can prescribe directly through the app. Get your prescriptions delivered,3 or pick them up.
Get help with countless healthcare needs
Though some situations require in-person visits, video-based consultations work great for 80 – 85% of concerns.
We can help you with:
General consultations (pains, illness, etc.)
Prescriptions4
Orders for lab work or imaging
Specialist referrals
We can’t help with:
Medical emergencies – please call 911
How to book an appointment with a doctor or Nurse Practitioner
Step 1
Download the TELUS Health MyCare app and register for a free account.
Step 2
Click “Book appointment” and select primary care provider.
Step 3
Schedule a video appointment.
What to expect before, during and after your virtual visit
Getting ready
You’ll receive text reminders an hour before, then 10 minutes before your appointment. Make sure you’re logged into the app.
Starting the meeting
Your virtual visit
Your written record
Getting help afterward
Meet just a few of our primary care providers
The app’s physicians and Nurse Practitioners have widely diverse backgrounds. Appointments are available in several languages.5
Dr. Alexandra Power
MD, CCFP
A family physician in practice since 2012, Dr. Power is passionate about comprehensive care.
Dr. Amir Boutros
MD, DABFM, CCFP
Dr. Boutros enjoys full spectrum family medicine encompassing all ages. He is fluent in both English and Arabic.
Mental Health Counsellors
Video chat with a counsellor and start feeling better today.
Clinical Psychologists
Get a clinical diagnosis for mental health conditions or a treatment plan if needed.
Registered Dietitians
Improve your health & wellness simply by eating better.
Download the app today
4+ stars | 50K+ ratings2
4+ stars | 7K+ ratings2
What qualifications do the doctors have?
All Doctors with TELUS Health MyCare are experienced clinical professionals, qualified to practice Family Medicine in their province. They are registered with all relevant professional bodies, such as the College of Family Physicians of Canada.
I don’t have provincial health insurance. Can I still see a doctor, and what does it cost?
Yes, you can book an online doctor’s visit even if you don’t have provincial health insurance. The cost is $70 per visit.
What can a TELUS Health MyCare clinician help me with?
TELUS Health MyCare clinicians are able to serve patients with a wide range of medical concerns, often from the comfort of your own phone. Our clinicians can prescribe medications, order labs and imaging. If you are attached at one of our clinics, your primary care provider will provide you with any necessary referrals, but may require you to be seen in person first. For TELUS Health MyCare patients who are not currently attached at one of our clinics, our clinicians may be able to assist with arranging a specialist referral after evaluating if the referral is best provided within the scope of our service.
Can I see a TELUS Health MyCare doctor instead of my primary care provider?
If you have a primary care provider, they are your best resource for meeting your primary care needs. TELUS Health MyCare clinicians are typically best suited for when your primary care provider is not available. Our clinicians can order prescriptions, labs and imaging. Due to the potential complexity of specialist referrals, which sometimes requires a prior in person assessment, your primary care provider is the best person to arrange a specialist referral. If you do not have a primary care provider and are using TELUS Health MyCare for all your healthcare needs a clinician in the app may be able to assist with your specialist referral. If you are attached at one of our clinics, your primary care provider will provide you with any necessary referrals, but may require you to be seen in person first.
More resources
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View terms and conditions
- Doctor consultations are available at no cost for AB, BC & ON residents who are covered under their respective provincial insurance plan. For ON, OHIP is currently providing access to telehealth, but this may be subject to change. The application uses internet data (Wi-Fi or mobile), overage charges may apply with your respective provider.
- Ratings shown are accurate as of August 12, 2022 and are subject to change.
- Some restrictions apply. Actual delivery times and availability depends on origin, destination, weather conditions and other factors and are estimates only.
- TELUS Health MyCare doctors can issue prescriptions for most drugs when medically appropriate. However, TELUS Health MyCare doctors may be unable to prescribe medications that require an in-person assessment by a physician who has an established relationship with you. This includes, but is not limited to, opiates, benzodiazepines and some stimulant medications.
- All appointments booked through the app will be automatically scheduled in English. We offer appointments with doctors who speak other languages such as Cantonese, French, Persian (Farsi), Punjabi and more. Call our Support Team at 1-855-577-8838. They will be able to assist you in booking an appointment if we have a physician that speaks your preferred language. There is limited availability and wait times may be longer for an in-language appointment. Language availability is subject to change without notice. All consultation notes and medical documents will be in English.
